Terms of Service

1. The Service

hdls is a portfolio of headless, MCP-native SaaS backends — the database is the product. You connect once to the concierge endpoint over MCP, install the products (schemas such as CRM or Support) you need into your workspace, and operate them through named tools exposed at each product’s endpoint. There is no separate user interface to learn; the Service is operated from your AI assistant.

2. Accounts & workspaces

A workspace is a single tenant. You are responsible for activity under your workspace, for safeguarding your credentials and API keys, and for the conduct of teammates and agents you invite. Roles (reader, member, admin, owner) determine what each member may do; administrative actions such as installing products or inviting teammates are restricted to admins and owners. Notify us promptly of any unauthorized use.

3. The MCP / tool model

Your agents act on the Service by calling named tools over MCP. Each tool call counts against your plan’s metered usage. You are responsible for the instructions you give your agents and for reviewing automated actions that create, modify, or delete data. Tenant isolation is enforced server-side via Postgres row-level security; your credentials are pinned to your workspace and you never pass a tenant identifier.

4. Acceptable use

You agree not to:

• Use the Service to violate any law or the rights of others;
• Attempt to bypass tenant isolation, rate limits, or usage metering;
• Probe, scan, or test the vulnerability of the Service without authorization;
• Upload malware, or content you have no right to store or process;
• Resell or sublicense the Service except as expressly permitted;
• Use the Service to build a directly competing offering by scraping our systems.

We may suspend access to protect the Service, other customers, or to comply with law.

5. Plans, billing & refunds

Paid plans (Pro, Business) are billed through Stripe in advance on a recurring monthly or annual basis and renew automatically until cancelled. Each plan is metered by an enforced monthly tool-call budget and a per-minute rate limit. You may cancel at any time from the console; cancellation takes effect at the end of the current billing period and you retain access until then. For change-of-mind cancellations, unused time, accidental renewals, unsupported third-party clients, or account inactivity, refunds are not guaranteed unless required by law; we may provide credits or refunds at our discretion. Your rights under the Australian Consumer Law are not excluded or limited. We may change pricing on prospective notice; continued use after a change takes effect constitutes acceptance. Taxes are your responsibility where applicable.

6. Your data & ownership

As between you and hdls, you own the content and records you store in the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and secure the Service. We act as a processor of Customer Data on your behalf and in accordance with our Privacy Policy. You may export your data and may, on Business and Custom plans, point hdls at your own Postgres database.

7. Availability & SLA

We aim for high availability but the Service is provided on an “as available” basis. Except where a written service-level agreement applies (Business and Custom plans), we do not guarantee uninterrupted or error-free operation. Planned maintenance, dependency outages, and force-majeure events may affect availability.

8. Warranties & liability

To the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind, express or implied. We are not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, and our total aggregate liability arising out of or relating to the Service is limited to the greater of AUD $100 or the amounts you paid us in the three months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including non-excludable consumer guarantees.

9. Termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate your access for material breach of these Terms, non-payment, or to comply with law. On termination, your right to use the Service ends; you may export Customer Data for a reasonable period, after which we may delete it in accordance with our retention practices.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Your continued use after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia and the applicable Commonwealth laws of Australia, without regard to conflict-of-law rules, and you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

12. Contact

Questions about these Terms? Reach us at hello@hdls.ai or via our contact page.